Ocean Walker Academy – Open Water Swimming Sessions
General Information and Venue Rules

THE OPEN WATER SWIM SESSIONS ARE FOR CONFIDENT OPEN WATER SWIMMERS.
THERE WILL BE ALTERNATIVE OPTIONS AVAILABLE FOR BEGINNERS AND FAMILY SWIM SESSIONS.

SWIM SLOTS
Start times are every 1 hour and the number of participants will be limited to provide adequate outdoor space, management of car parking and for social distancing.

TIME SPENT ON SITE
We are working hard to manage numbers on site, in our car park and ensuring your enjoyment and safety.
Please do not arrive earlier than 15mins prior to your start time. This will allow you time to park, sign in, change and access the water.
Each swimmer is permitted an additional 20 minutes on top of their 1 hour swim slot to spend in our café or go for a walk around the lake and garden area.

ENTERING AND EXITING THE WATER
You will only be able to enter the water at your exact start time.
You can complete your session and exit the water anytime within your 1 hour swim slot.
Please exit the water before your 1 hour slot is over.
Our OWA team will call you in when the 1 hour time slot is over.
Your 1 hour slot is fixed, we cannot allow additional time if you are late due to traffic/other reasons.
Please sign out on your way out at reception.

AGE & ABILITY FOR OPEN WATER SWIM SESSIONS
To book one of the open water swim sessions, you must be a competent open water swimmer.
You will only swim a time and distance capable of your ability.
You will have your own swim kit.
Swimmers under the age of 18 must be accompanied by an adult.
Swimmers must be 14 years and over for this type of swim session.

FACILITIES AVAILABLE
Please note that at this time changing rooms and showers are not available for use.
Toilets are available for use.
Please do not use toilet cubicles to change.
Please arrive swim ready.
Please ensure you have suitable equipment to allow you to change following your swim.
Bring your usual open water swim kit - brightly coloured swim cap, goggles, swimwear, wetsuit (if you wear one), towel and changing robe.

FOOD & DRINK
Hot drinks and snacks are available for purchase from our café.
Swimmers can bring their own sports drink bottle with them for their training session (please ensure this is kept in your kit bag or with you during your swim if you have a tow float).
You are not permitted to bring your own picnics/throw away food/drink items to Ocean Walker Academy during open water swim sessions.
For the health and enjoyment of everyone, do not litter in or around our lake. Please ensure that any food items you consume that creates litter goes in the bins provided (at the café area) or goes home with you.
You are not permitted to bring and/or consume alcohol or drugs at Ocean Walker Academy.

NON-SWIMMERS
Swimmers may be accompanied by up to 3 non-swimming friend/partner/family arriving together in the same car/vehicle.
Non-swimmers must pay their admission in cash on arrival at reception.
Non-swimmers fee is £3 per person (of any age/size).
Non-swimmers can enjoy a walk around the lake or sit and enjoy a hot drink and slice of cake on our patio (sorry we don’t allow food to be brought onto site) while you swim.
Non-swimmers are not permitted to enter/swim/paddle in the lake.
At least one non-swimmer must be 18 years and over (you can’t leave anyone under the age of 18 unaccompanied on site while you swim).
Children must be kept under close supervision at all times.
Non-swimmers must abide by our rules during their time on site.

DOGS DURING SWIM SESSIONS
Dogs are welcome ON LEADS AT ALL TIMES.
Please do not leave your dog in your car while you swim.
We expect that if you bring your dog, you will also have a non-swimmer accompanying you.
You must clean up after your dog and take any waste home to dispose of. Please do not dispose of dog waste in our bins.
Dogs must be kept away from swimmers entering or exiting the lake.
Dogs must be kept out of the water during open water swimming sessions (we will be putting on doggy swim days separately).
Do not throw dog toys into the water during open water swim sessions (also your dog is on a lead…so they can’t fetch!)
Dogs are not allowed indoors (except for entry and exit through reception area).

ISLANDS, TREES AND GENERAL AREAS
Swimmers are not permitted to climb onto the islands (except in an emergency).
Visitors are not permitted to pick plants.
Visitors must not throw grass, sticks, stones or any other item into the lake at any time – anyone caught throwing will be immediately removed from the site.
Visitors may not climb, hang from or carve any tree, rock or item at the venue.
Visitors are not permitted to lift or remove any display items from their position.

NO SMOKING
We are a no smoking/vaping venue, this includes the car park.

EVERYONE is required to abide by our venue rules this is for your safety and your enjoyment. If we feel that someone is not following our guidance during their visit, they will be asked to leave the venue. If this is a non-swimmer, the swimmer will be required to finish their swim so that they can leave site.

BOOKINGS/RESCHEDULING/CANCELLATIONS
All bookings to be made online.
You can book up to 12hrs in advance of a swim slot.
You can reschedule up to 72hrs before your swim slot.
If you wish to swim for more than 1 hour, you can book one slot after another – where available.
You can manage your bookings from the confirmation email you receive upon booking.
Missed slots are non-transferable.
You cannot transfer your booked slots into the following year.
If you have booked a package you can use that package within the year you have booked.
We will not transfer package bookings into the following year.
We cannot transfer bookings for open water swim sessions/slots/packages to alternative courses.

Please book your slots with the intention to use them.
One person cannot book all available swim slots within the same 1 hour (for friends for example) each swimmer must book their own swim slot.
If we deem that slots are being booked and rescheduled in a manner that is causing problems for both the OWA team or other swimmers, then you will be notified and in extreme cases you may be banned from booking future swim slots at the OWA venue.

BOOKING A SWIM PACKAGE
Please make sure that prior to booking a swim package, that there are enough available dates for you to be able to use the package.
We cannot transfer package slots through to the following year.
We recommend if you book a package, you go ahead and book your slots as soon as possible to avoid disappointment.
OWA will not refund packages booked and not redeemed in time.
We cannot transfer bookings for open water swim sessions/slots/packages to alternative courses.

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